Privacy Notice
Introduction
This notice provides additional privacy information regarding Our South Tyneside Data Observatory.
We will keep our privacy notice under regular review and will advise you of any updates on our website.
This Notice was last reviewed in May 2024
Who we are
For the purposes of Data Protection legislation, South Tyneside Council is the Data Controller.
What type of personal information do we collect?
We may collect the following types of personal information:
- Name
- Address
- Telephone number
- Email address
How do we collect personal information?
We may collect your personal information in a number of ways, for example:
- Emails
- Telephone calls
Why do we collect your personal information?
If you contact us via telephone or email, we may collect your personal information to assist us in addressing your query.
Who might we share your personal information with?
Where we are unable to respond to your query, we may share your personal information with the relevant Council team.
We will not share your personal information with any other third parties unless you have specifically asked us to, or if we have a legal obligation to do so.
How long will we keep your personal information?
We will hold your personal information while the exchange relating to your query is ongoing. This will be deleted once the exchange has ceased.
The content of your query may be used to inform changes to this website or feature as a ‘frequently asked question’ on this website. Information recorded in this way will be anonymised.
What is our legal basis for using your personal information?
To use your personal information there must be a lawful basis to do this, such as, through a contract, performing a public task or where there is a legal obligation.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Council’s Policy & Insight Team.
How do we keep your personal information secure?
Information provided via email or telephone to the Council’s Policy & Insight, Web or Communications Teams is held securely on our network. Only officers working within these teams and system administrators have access to these records.
Is your personal information used overseas?
We will not process your personal information outside of the European Economic Area (EEA).
What are your rights?
Your individual rights are set out in law. Subject to some legal exemptions, you have the following rights:
- Right to be informed
- Right of access
- Right to rectification
- Right to erasure
- Right to restrict processing
- Right to data portability
- Right to object
- Rights in relating to automated decision making and profiling
Contact us
If you would like to exercise your rights in relation to your personal information, or you feel that something has gone wrong with your personal information, you can contact us in either of the following ways:
By email: data.protection@southtyneside.gov.uk
By telephone: 0191 424 6539
In writing: South Tyneside Council
Information Governance
Town Hall and Civic Offices
South Shields
NE33 2RL
If you feel that the Council has not handled your information correctly you can contact the Information Commissioner’s Office (ICO). The ICO is the Government’s Independent Body responsible for overseeing data protection. In most cases the ICO will only review cases that have exhausted the Council’s internal procedures.
The ICO’s contact details are as follows: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF. More information can be found on the ICO’s website at www.ico.org.uk.